Senior Product Manager, After Market Services | Jobs in Dubai, UAE by


Amazon is rapidly expanding its presence in the Middle East and North Africa (MENA) region and we are looking for a Senior Product Manager to join the After Market Services (AMS) business. AMS’s scope is to reduce customer returns, simplify the customer returns process/journey, and reduce financial losses from customer returns.

The Senior Product Manager will launch and then lead the Vendor Returns & Damage Allowance negotiation function across MENA. This function is responsible for optimizing vendor return terms/rights and driving operational process improvements in order to reduce financial losses from customer returns.

The Senior Product Manager will be responsible for:

· Launching and evangelizing the Vendor Returns (RTV) & Damage Allowance (DA) negotiation function with internal and external stakeholders across MENA

· Analyzing and influencing the vendor relations and identifying ways to optimize them by ensuring sufficient RTV &DA coverage

· Provide data-driven negotiation support to Retail teams across MENA to improve existing return terms with vendors, which can also include direct participation in select business negotiations

· Optimizing the vendor-returns operational process by developing technical and operational solutions

· Working with global stakeholder teams to share best practices and drive innovation across MENA

Due to the nature of the role, you will work with cross-functional teams including Retail, Operations, Tech, Finance, Legal, among others.


– Bachelor Degree from a top tier university

– Strong quantitative and qualitative analytical skills, excellent attention to detail and good business judgment

– Strong negotiation skills (Vendor Management experience preferred)

– Strong written and verbal communication skills

– Excellent presentation, organization, and account management skills

– Proven ability to lead and deliver results in complex projects

– An independent self-starter who thrives in connecting people and ideas and has a strong entrepreneurial drive

– Is able to manage multiple competing priorities smoothly

– Proven ability to work with global cross-functional teams and outside partners to drive growth and process improvement for your business

– Excellent excel skills


– Prior Product Management, Program Management, or Category Management experience

– Knowledge of Reverse Logistics and Operations

– Knowledge of process improvement techniques and lean management (e.g. Six Sigma, Kaizen, etc.).

– MBA preferred, formerly, is an English-Arabic language e-commerce platform, owned by Amazon, Inc. It is the largest e-commerce platform in the Arab world. On March 28, 2017, Inc. confirmed it would be acquiring for $580 million. On May 1, 2019, became known as

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